Warranties and Returns

Furniture 4U offer a vast variety of product from a variety of manufacturers and suppliers. Each supplier provides their own warranty and is responsible for servicing of their own product. As a consumer you are entitled to have any goods repaired or replaced if they have been found to be faulty for the purpose in which they were intended. This is at the discretion of the supplier of the product and for a major failure, these goods may be replaced, or the cost of the goods be refunded.

Each product will display the warranty period in the features section of the product description, and the commencement date of the warranty period is from the purchase date of the product. If you are offered a replacement product as part of a warranty claim, the warranty period continues from the original purchase date, not the date you received a replacement.

Every supplier to Furniture 4U warrants their products against faults in manufacturing processes or defects in the materials used. This applies to each product, to the original purchaser of the product. The warranty is not transferrable to another party. It also excludes products that have been mistreated and used for a purpose in which they were not intended or for commercial use.

Other situations where a warranty does not apply:

• Damages caused by normal wear and tear, including fading or pilling of fabric.
• Damage caused by improper use or negligence treatment or storage of the product.
• Damage caused by modifying a product or incorrect assembly.
• Damages caused by Acts of God
• Body impressions or body signatures to mattresses or sofa seat and back cushions where the indentation is less than 32mm.
• Defects to any product that was sold as is condition.

If you believe that a product you have purchased is faulty, please download our claim form and email it to our customer service team. You’ll need to include a copy of your receipt as part of your claim.

Things you should know

Mattresses: Download the information sheet.

Bedroom Furniture: All measurements supplied on the website are based on the information provided to us by suppliers and are an estimate only. From our experience, whist the measurements are usually correct, the overall appearance of furniture in the room is larger than what many would expect. For this reason, Furniture 4U will not be responsible or able to accept returns because the furniture does not fit in the room, or for change of mind.