Our secure online store ordering system is a live transaction processing system. This means that when you place an order, your details are securely made available to us and your credit card is automatically charged via PayPal. Your credit card details are then permanently discarded and not stored on any database. We will therefore require your credit card details for any future purchases.
Freight Charges
You will only be charged a fixed freight cost for the goods ordered. No additional handling, processing or transaction fees exist. Your card is charged ONLY at the point of purchase. Where necessary, goods that are in stock will be shipped next day of order. Delivery is subject to variation without notice depending on courier delays. We only use quality couriers delivering door to door to addressess specified by you.
Delivery & Guarantees
If your item is in stock it can usually be dispatched the same day as your payment has been processed and should arrive at your delivery address between 2 and 7 business days. We ship using various reputable shipping companies and will require someone to be at the delivery address during normal business hours, to sign for the package.
If the recipient is not home and the courier feels that it is not safe to leave the goods, you may incur a delivery fee for another delivery to be organized. Please note that deliveries ARE NOT POSSIBLE ON WEEKENDS AND/OR PUBLIC HOLIDAYS.
Where there is an issue with delivery (such as no post cose or incorrect address) or the condition of goods delivered is not acceptable quality, furniture4u.com.au must be notified of any such issues as soon as the customer becomes aware. We will not be made liable for non-delivery or damaged items if we are notified outside of 10 days from the day of dispatch.
Due to the geographic size of Australia and the difficulty in delivering to certain remote areas, please allow the following times for delivery. The following times are a guideline and Furniture4u Pty Ltd Does not guarantee any delivery time.
Melbourne (VIC) (Depending on the size of the goods)
Melbourne Metro: 1 - 3 working days
Country: 2 – 4 working days Outer Country: 2 – 4 working days
Sydney (NSW), Hobart (TAS) Metro: 1 - 3 working days
Country: 2 - 4 working days Outer Country: 1 - 4 working days
QLD, WA, SA & NT Brisbane, Gold Coast: 4- 6 working days Country: 6 - 9 working days
* Please note that the guideline above is usually accurate but delays may occur at peak times in the year or other unforeseen situations.
** Please note, we do not ship to a P.O.Box address
Return Conditions
furniture4u.com.au has a 10 days return policy. Details of the policy are provided below for your convenience:
Please select your purchases carefully. We do not accept return or exchange if the unit does not suit your requirements or you change your mind after goods already purchased and received.
If the goods supplied are faulty, furniture4u.com.au must be notified within 7 days. Furniture4u.com.au will organize pickup free of charge. The goods must be returned in the original sale condition (including all packaging). Upon return, a product replacement will be dispatched. Freight costs will be charged if the goods are returned but are not faulty.
Any goods that are Dead on Arrival when opened will be replaced but the fault must be notified to us within 7 days. A replacement will be sent out AFTER the faulty goods are delivered to us and checked with the brand`s warranty service centre (this process can take up to 14 days).
If a product returned as faulty or damaged is found not to be so, it will be returned to you and you will be charged a delivery fee for picking up and returning the goods.
Our Shipping & Returns policy is subject to change without prior notice.
